What happens if you discover a water leak at my property?
If we discover a water leak during a scheduled property check, we assess the situation and contact you as soon as possible.
When it is safe to do so and we have your prior authorisation, we can take basic measures, such as turning off the main water supply to prevent further damage.
If repairs are necessary, we can help coordinate a qualified professional, following the arrangements agreed in advance.
What happens if a storm damages my property?
Following severe weather, we can arrange an additional property check, depending on your agreed service conditions and our availability.
During the visit, we check for visible signs of damage, such as damaged shutters, water leaks, items displaced by the wind or problems in outdoor areas.
If we identify any issues, we document the situation, inform you and, where necessary, help coordinate specialist professionals with your prior authorisation.
Who authorises and pays for repairs?
At Home Guardian Mallorca, the homeowner always remains in control of decisions concerning their property.
If we discover an issue requiring repairs, we inform you of the situation and can help coordinate a qualified professional.
No repairs will be commissioned without the homeowner's authorisation, except for urgent actions expressly authorised under a prior agreement.
The costs of repairs, materials and third-party services are the homeowner's responsibility, unless otherwise agreed in writing.
Our commitment is to provide clear, transparent coordination and keep you informed throughout the process.
How will I know my property is in good condition while I'm away?
At Home Guardian Mallorca, we carry out regular property checks to assess the general condition of your home, following the agreed checklist.
After each visit, we inform you of the checks carried out and the condition observed, including photographs where appropriate.
If we notice anything unusual or identify an issue, we let you know so you can make informed decisions. If you wish, we can also help coordinate any necessary action.
Our aim is to ensure that, even when you're far from Mallorca, you stay informed about your property and have a trusted local contact paying attention to the details.
FREQUENTLY ASKED QUESTIONS
What happens if you discover a problem with the boiler or air conditioning?
If we notice a problem with your property's heating or air conditioning system during a scheduled visit, we inform you of the situation and any issues identified.
If a specialist is required, we can help coordinate their visit, provide access to the property and follow up on the issue.
Any necessary repairs will be carried out by qualified professionals, subject to the homeowner's authorisation.
Can you meet a technician at my property while I'm away from Mallorca?
Yes. At Home Guardian Mallorca, we can coordinate visits from qualified technicians and authorised maintenance professionals while you are away from the island.
We can provide access to your property, coordinate the work and keep you informed about the progress of any repairs or maintenance.
This means you may not need to travel to Mallorca personally to deal with certain repairs or maintenance tasks.
All work is arranged with the homeowner's prior authorisation and in accordance with the agreed service conditions.
What happens if there is an emergency and you cannot contact me?
If we discover an urgent situation during a scheduled property check, we will immediately try to contact you through the agreed communication channels.
If we cannot reach you, we will contact the alternative person you have previously designated.
Where there is an immediate risk to people or property, safety will always be our priority, and we will contact the relevant emergency services when necessary.
Where it is safe to do so and we have your prior authorisation, we may take basic preventive measures to help avoid further damage.
If the situation requires urgent intervention by a professional, we will act in accordance with the authorisations and conditions previously agreed with you.
Our aim is to protect your interests, act responsibly and keep you informed of any issues identified.
What happens if you find a door or window unexpectedly open?
If we discover an unexpectedly open door or window during a scheduled property check, we assess the situation carefully, always putting safety first.
If there are no signs of danger, we may take basic measures to secure the property, in accordance with the authorisations previously agreed.
If we notice signs of a possible break-in, we will avoid entering the property or disturbing anything that could be relevant to an investigation, and contact the appropriate authorities when necessary.
We will inform you of the situation as soon as possible and help coordinate any necessary action within the scope of our services.
Our aim is to identify unusual situations during scheduled visits and act responsibly to protect your interests.
Does Home Guardian Mallorca provide permanent surveillance or 24-hour assistance?
Home Guardian Mallorca provides residential property supervision through scheduled visits and activities agreed in advance with each homeowner.
Our service does not replace a private security company, an alarm system or a permanent surveillance service.
During our visits, we check the general condition of your property, identify visible issues and keep you informed of anything that may require your attention.
Our commitment is to provide responsible, personal and attentive property supervision, giving you greater peace of mind while you are away from Mallorca.
How do you manage the keys to my property?
We understand that entrusting someone with the keys to your property is an important decision.
For this reason, the arrangements for handing over, storing and using your keys are agreed in advance with each homeowner.
Access to your property is limited to authorised visits and activities, always respecting your privacy and the agreed conditions.
At Home Guardian Mallorca, we believe that discretion, responsibility and respect for your property are essential to building a relationship based on trust.
What do you check during property visits?
During our scheduled property visits, we carry out a visual inspection of the general condition of your home, following the checks previously agreed with you.
These may include doors and windows, visible signs of damp or water leaks, accessible installations, terraces, gardens and other areas of your property.
If we notice anything unusual, we document the situation and inform you so that you can decide how to proceed.
Our visits do not replace specialist technical inspections, but they can help identify certain visible issues and provide regular monitoring of your property's condition.
How can I arrange Home Guardian Mallorca's services?
It's very straightforward. You can contact us through WhatsApp or our website contact form.
We will listen to your requirements, learn about your property and explain the available property supervision options.
Once we have agreed on the services, visit frequency and fees, we will formalise a written contract outlining the commitments and responsibilities of both parties.
We will then arrange the handover of keys and any other necessary details before beginning the supervision of your property.
At Home Guardian Mallorca, we are committed to providing personal, direct and transparent service from the very first contact.
Do you use a written contract, and what assurances does it provide for both parties?
Yes. At Home Guardian Mallorca, we formalise our services through a written contract that clearly sets out the terms agreed with each homeowner.
The contract specifies the services included, the frequency of visits, fees, the duration of the agreement, key management arrangements and the procedures to follow if any issues arise.
It also establishes the rights, obligations and responsibilities of both parties, as well as any authorisations required for specific actions.
Our aim is to build a professional relationship based on transparency, trust and security, ensuring that both the homeowner and Home Guardian Mallorca understand their commitments from the outset.
Because looking after a property also means working with clear agreements and well-defined responsibilities.
How often do you visit my property?
At Home Guardian Mallorca, we tailor the frequency of property checks to each homeowner's requirements and the characteristics of their property.
Visits are scheduled according to the agreed service, taking into account factors such as periods of absence, the type of property and any specific supervision requirements.
During each visit, we carry out the agreed checks and keep you informed about the condition of your property.
We can also arrange additional visits when circumstances require them, subject to availability and the agreed service conditions.
Our aim is to provide personalised, flexible property supervision tailored to each home.
Can I arrange Home Guardian Mallorca's services if I live abroad?
Yes. Home Guardian Mallorca is particularly focused on owners of second homes who spend extended periods away from the island.
We can discuss your requirements, agree on the service conditions and organise the supervision of your property while you are away.
The contract can be arranged remotely once the terms have been agreed and the necessary procedures for accessing the property have been completed.
Our aim is to ensure that distance is never an obstacle to having someone you trust looking after your property in Mallorca.
Do you have any other questions?
Every property is different, and every homeowner has their own needs.
At Home Guardian Mallorca, we'd be happy to hear from you, answer your questions and explain how we can help look after your property while you're away.